I have seen TV adverts for claims insurance. Should I ring them?

Beware of TV and other adverts. 'Claims farmers', claims assessors and the like may seem to offer a convenient, friendly and trouble-free way to start your claim, but you should exercise caution:

  • Watch out for the small print of any agreement they may want you to sign.
  • Ask them what you stand to gain and what they will gain.
  • Ask if the person you are talking to is a qualified lawyer.
  • Check what they are offering you by telephoning a firm of solicitors who have the 'quality marks' mentioned above before you sign an agreement.

Some of these companies have been exposed in the press and on television for providing a poor service or charging high fees. While others may provide a better service, we would advise that it is always better to go directly through your union or a solicitor as they are legally required to do the best for their clients.

Note: This content is provided as general background information and should not be taken as legal advice or financial advice for your particular situation. Make sure to get individual advice on your case from your union, a source on our free help page or an independent financial advisor before taking any action.

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