Call Centres


Further Information

Information on working with display screen equipment (DSEs) or Visual Display Units (VDUs) is available on the Health and Safety Executive (HSE) website. The local authority circular Advice on call centre working practices (reference LAC 94/2), is also available for free from the HSE. Tel: 08701 545500.

The TUC website has information on Repetitive Strain Injury (RSI).

Hazards magazine has resources on strain injuries.

The Unite union has a guide to Health and safety in call centres (PDF, 158KB).

The NHS Choices website gives an overview of symptoms, causes and treatment for RSI.

See also the IOSH study (2012) on voice damage suffered by call centre workers (PDF, 795KB).

Note: This content is provided as general background information and should not be taken as legal advice or financial advice for your particular situation. Make sure to get individual advice on your case from your union, a source on our free help page or an independent financial advisor before taking any action.

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