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Information on working with display screen equipment (DSEs) or Visual Display Units (VDUs) is available on the Health and Safety Executive (HSE) website. The local authority circular Advice on call centre working practices (reference LAC 94/2), is also available for free from the HSE. Tel: 08701 545500.
Hazards magazine has resources on strain injuries.
The Unite union has a guide to Health and safety in call centres (PDF, 158KB).
The NHS Choices website gives an overview of symptoms, causes and treatment for RSI.
See also the IOSH study (2012) on voice damage suffered by call centre workers (PDF, 795KB).