Yes. Call handlers wear a headset all day, every day. Your employer must ensure that it is fully adjustable, cleaned and checked regularly, repaired immediately, if necessary, and not shared. The HSE has pointed out that "there is an increased risk of ear irritation and infection because headsets are worn so intensively."
Pooling headsets should be avoided, as it leads to the risk of cross-infection.
Note: This content is provided as general background information and should not be taken as legal advice or financial advice for your particular situation. Make sure to get individual advice on your case from your union, a source on our free help page or an independent financial advisor before taking any action.
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