Is my hearing likely to suffer in a call centre?

Yes. Noise isn't just a hazard for factory workers using heavy machinery. Callers and call handlers raise their voice when using the phone. Watch out for the two main noise-related health issues in call centres, 'acoustic shock' and high background noise.

Your employer's obligations to protect you from the risks associated with noise are set out in the Control of Noise at Work Regulations 2005.

Note: This content is provided as general background information and should not be taken as legal advice or financial advice for your particular situation. Make sure to get individual advice on your case from your union, a source on our free help page or an independent financial advisor before taking any action.

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