Call centre staff experience stress in a variety of ways, ranging from emotional exhaustion, anxiety, depression and worry, to feeling burnt out, lacking in enthusiasm and high dissatisfaction. Saying "I feel stressed" can cover all these conditions.
Stress levels tend to be lower in call centres where workers enjoy a wide variety of tasks, greater control over their work, more challenging work, and work together in a team in which they play an active part.
Note: This content is provided as general background information and should not be taken as legal advice or financial advice for your particular situation. Make sure to get individual advice on your case from your union, a source on our free help page or an independent financial advisor before taking any action.
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