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What if my job is making me feel stressed out?
Call centre staff experience stress in a variety of ways, ranging from emotional exhaustion, anxiety, depression and worry, to feeling burnt out, lacking in enthusiasm and high dissatisfaction. Saying "I feel stressed" can cover all these conditions.
Stress levels tend to be lower in call centres where workers enjoy a wide variety of tasks, greater control over their work, more challenging work, and work together in a team in which they play an active part.