How can my employer prevent acoustic shock and hearing damage?

  • Equip all headsets with noise limiters. These prevent extremely loud, sudden noises from reaching the earpiece.
  • Provide a noise-cancelling microphone. This ensures that only the worker's voice can be heard, so reducing background noise levels. Position your microphone correctly: if your microphone is not set correctly, you have to raise your voice to be heard by a caller, which puts strain on your voice, and raises the general noise level in the call centre.
Note: This content is provided as general background information and should not be taken as legal advice or financial advice for your particular situation. Make sure to get individual advice on your case from your union, a source on our free help page or an independent financial advisor before taking any action.