What have ‘diversity’ and ‘inclusion’ got to do with equal opportunities?

‘Diversity’ and ‘inclusion’ are essentially more sophisticated ways of looking at some of the equal opportunities challenges. Campaigners have been making a ‘business case’ for greater diversity in the workforce for many years. Their basic argument is that today’s diverse customer base is better served by a diverse workforce, one which looks and sounds more like the customers it is trying to please.

Diverse organisations, they say, are more creative, more energetic, more interesting and more productive, containing all the talents available, not just some of them. But diversity without inclusion is hollow. Progressive and successful organisations do not just want to be more diverse for diversity’s sake – they want to ensure that they are including all their people fully in their work. A fully diverse and inclusive workforce is naturally one where truly equal opportunities are available to all.

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