Agency Workers

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Everyone at work has some basic rights. Thanks to union campaigning, many agency workers have gained the right to receive the same treatment as permanent staff carrying out the same work since October 2011. This section tells you about the rights set out in the Agency Worker Regulations 2010 (AWR 2010) and about other important rights for agency workers.

Further Information

If your agency is treating you badly, and you think it may be breaking the law, you can report it to the Employment Agency Standards Inspectorate, the government office that regulates agencies. You can seek advice about your rights as an agency worker and make a complaint about an agency through the Acas Helpline, tel: 0300 123 1100. 

If you are concerned that you are being denied your rights to equal treatment under the Agency Worker Regulations that came into force on 1 October 2011, you should speak to your union, or an advice agency if you are not a member, to see whether you have grounds to make a complaint to an employment tribunal.

The GOV.UK website has more information and advice for agency workers.

Agency workers have rights too: Know your rights leaflet

workSMART Know Your Rights

Download workSMART's Know Your Rights: Agency workers have rights too! (PDF, 897KB).

Note: This content is provided as general background information and should not be taken as legal advice or financial advice for your particular situation. Make sure to get individual advice on your case from your union, a source on our free help page or an independent financial advisor before taking any action.