Agency Workers

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Everyone at work has some basic rights. Thanks to union campaigning, many agency workers have gained the right to receive the same treatment as permanent staff carrying out the same work since October 2011. This section tells you about the rights set out in the Agency Worker Regulations 2010 (AWR 2010) and about other important rights for agency workers. 

Further Information 

If your agency is treating you badly, and you think it may be breaking the law, you can report it to the Employment Agency Standards Inspectorate, the government office that regulates agencies. You can seek advice about your rights as an agency worker and make a complaint about an agency through the Acas Helpline, tel: 0300 123 1100. 

If you are concerned that you are being denied your rights to equal treatment under the Agency Worker Regulations, you should speak to your union, or an advice agency if you are not a member, to see whether you have grounds to make a complaint to an employment tribunal

The GOV.UK website has more information and advice for agency workers

The Gangmasters and Labour Abuse Authority targets abuses of workers in the supply chain, including: 

•    being treated unfairly; 
•    not being given a proper payslip that accurately records your hours, pay and deductions such as tax and national insurance; 
•    not being paid the national minimum wage and holiday pay, and having unlawful deductions made from your wages
•    not being given proper time off or breaks; 
•    not being given the right equipment to do your job, or being forced to pay for equipment through deductions from your wages; 
•    being housed in unhygienic or unsafe accommodation 
•    being transported in unsafe vehicles 
•    having your passport taken away 
•    being threatened with or subjected to violence. 

You can report abuse to the GLAA and access help via their website. 
Finally, if you think you or someone you know is a victim of modern slavery, you can use the modern slavery helpline: 08000 121 700. There are other resources and sources of help on the Modern Slavery website.  


Note: This content is provided as general background information and should not be taken as legal advice or financial advice for your particular situation. Make sure to get individual advice on your case from your union, a source on our free help page or an independent financial advisor before taking any action.

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