You have the right to take reasonable time off to deal with an emergency involving your child if he or she is ill and you need time to make arrangements for their care. This time is unpaid unless otherwise specified in your contract or staff handbook.
If your employer is refusing you time off for this purpose, you should seek advice from your trade union rep or (if there is no recognised union in your workplace) your local Citizens Advice or Law Centre. You may be able to refer the matter to an employment tribunal, but there are strict time limits for making such claims.
The first step before bringing any tribunal claim, is to complete an Acas Early Conciliation Notification Form and submit it to Acas. This is the first step in a process called 'Acas Early Conciliation'. This first step is compulsory. If you do not take it, you will not be able to bring your claim in the employment tribunal.
For more information about Acas early conciliation, see the free leaflet available from the Acas website,
Acas early conciliation is free and its aim is to try to resolve the dispute without the need for a claim in the employment tribunal. You must submit the form to Acas if you want to bring a tribunal claim and there is a fixed deadline for taking this step. However, once you have submitted the completed form you are not obliged to enter into negotiations with your employer.
For more information, see our Enforcing Your Rights section.