I want my grievance heard by an independent manager. Can this be arranged?

Back

The TUC has a history of developing analysis and research to inform economic and employment-related issues.

Search by topic area

An alternative model to reset the balance in favour of work and away from wealth.

Report: From the doom loop to an economy for work not wealth

The TUC produces a wide range of research and analysis reports

Latest TUC reports

Back

Nothing beats being a union member, but if you are looking for particular guidance on a workplace issue have a look at our workplace guidance.

Go to workplace guidance

Are you a union rep looking for help and advice to support your colleagues at work? Take a look at our wide range of resources.

Go to reps guidance

This guide is for union reps - understanding coronavirus and workplace issues, employer negotiations and how best protect the workforce

Coronavirus - Guidance for unions

Published date

27 Sep 2022

To avoid any suggestion of bias or suspicion that your manager has already made his or her mind up, your grievance should be heard by a manager who has not been involved in the subject matter of the grievance. Where the grievance is against your line manager, it should ideally be heard by a manager who is both independent and more senior.

In a very small organisation, it might be difficult in practice to organise for your grievance to be heard by a manager who hasn’t been involved in its subject matter. In these circumstances, the person hearing the grievance should remind themselves of the need to remain impartial and to listen fairly to both sides.

Sometimes an external organisation, such as Acas, can become involved. Acas offers a mediation service for in-work disputes. You can find more information about mediation in the free guide produced by the TUC in conjuction with Acas, Mediation: a guide for trade union representatives.

Note: This content is provided as general background information and should not be taken as legal advice or financial advice for your particular situation. Make sure to get individual advice on your case from your union, a source on our free help page or an independent financial advisor before taking any action.

Join a union